order by phone: call toll-free 1-866-989-9663, 24 hours a day, 7 days a week. have your visa, mastercard, or discover handy.
order by mail:print and fill out our order form and mail your order with payment (check, money order or credit card) to falcon picture group, attn: vince, 1051 e. main st., ste: 105, east dundee, il 60118.
click here to download a printable order form. you will need to have acrobat reader installed on you computer in order to open and print the order form. to download a free version of acrobat reader go to www.adobe.com
order by fax: click here to download printable order form, fill it out and fax to: 1-847-428-7621 (credit card orders only).
for addresses inside of the usa shipping is $6.98 and orders are shipped via usps. for shipments outside the usa the charge is a flat $21.99 fee and orders are shipped via most efficient carrier. at this time we do not offer express shipping.
 
gift address shipping
we can ship to a different address than your mailing address. normal shipping and handling charges apply to each address we ship to. for addresses inside of the usa shipping is $6.98, and orders are shipped via usps. for shipments outside the usa the charge is a flat $21.99 fee, and orders are shipped via most efficient carrier. at this time we do not offer express shipping.
customer service
have a question or inquiry? send an email to customerservice@falconpicturegroup.com or call our customer service department at (847)-428-7355 x234 monday through friday, 8a.m. to 4p.m. central time.
return policy
in the rare case that you receive a defective product, we will replace it for you with a new copy of the same product. if you do need to return defective product to us, please place the defective merchandise and note of explanation in the original packaging (if available) and ship prepaid and insured to: falcon picture group, 1051 e. main street, east dundee, il, 60118. please expect your replacement within two to four weeks from the day you ship your merchandise to falcon picture group.
prices and availbility of products is subject to change without notice

 

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